Our Mission is to provide you the overall best experience possible.
We realise this requires us to ensure that every part of our company puts its best foot forward.
Signing up is just the first step in experiencing a company who truly cares you are taken care of.
In short Digital Voice™ goes the extra mile.
This is one of the many reasons that 80% of new clients are referred by
existing Digital Voice™ customers, speaking volumes to our
reputation and committment to good service.
Pricing may be what catches most people's attention but there's always more than meets the eye. When comparing us to other providers, be sure to take note of these highlights:
No setup fees - Unlike some of our competitors we don't believe in hitting you with charges just for joining us.
We recognize the importance of delivering superior and hassle-free support. Our investment in customer service means our clients receive access to highly trained and dedicated support staff and the most advanced customer relation tools available. The results are clear as we have one of the highest first contact resolution rates in the industry.
Highly trained and dedicated support representatives.
North American support center with absolutely no overseas outsourcing. This ensures that our staff have the proper training and are kept up to date with the latest events, tools and materials. It also ensures that we can monitor and maintain performance levels.
Real-time support systems allow staff to diagnose and resolve problems efficiently and independently.
Leading edge tools to help us help you better. For instance, our no-hassle Remote Assist tool allow you to sit back and let us resolve technical issues while you watch.
Industry leading call wait times. We strive to answer your call as quickly as possible.
Automated call-back request system. You can go do your own things, and we'll call you back as soon as possible.
Intuitive voice menu system and dedicated toll-free numbers means you can get to the right people faster.
Seven days a week technical support.
Our proprietary Customer Relations Management system spans all the departments in our company and is used for all customer inquiries. This means every customer inquiry can be tracked and accounted for and offers many benefits to our customers:
Fast efficient handling of inquiries.
Total accountability of inquiries.
Integrated customer updates (via web and email).
Automated processing of inquiries.
Ticketing that allows any staff to handle an inquiry at any stage.
History of inquiries available in your account.
Multiple redundant Voice gateways strategically placed at geographically disperse and network independent top-tier data centers.
We use industry leading VoIP hardware such as Cisco and Linksys.
Automated 24/7 monitoring of all systems with technicians on-call and ready.
99.9%+ system up-time.
System engineers maintain service security and reliability.